Terms and conditions of use of CountAct SafEvent

Hello and welcome to the world of CountAct !

These Terms of Use govern your use of CountAct SafEvent and provide information regarding the CountAct SafEvent Service as set forth below.

By creating a CountAct SafEvent account or using CountAct SafEvent, you agree to these Terms.

The CountAct SafEvent Service is one of the CountAct Products provided to you by CountAct SAS. Accordingly, these Terms of Use constitute an agreement between you and CountAct SAS.


The CountAct SafEvent Service

We agree to provide you with the CountAct SafEvent Service. The Service includes all CountAct SafEvent products, features, applications, services, technologies and software that we provide in order to fulfill CountAct SafEvent’s purpose: to bring you greater control and coordination in crisis management. The Service includes the following elements (the “Service”):

Providing customized opportunities to create, communicate, interact, coordinate and report

Every company is different. We want to strengthen your security systems, which are vital to the safety of people and property at your events and/or within your company. That’s why we create systems that coordinate, centralize and prioritize information to help you control, simplify and steer crisis management. This includes putting forward customizable features and offering you different ways of using CountAct SafEvent depending on what you and others in the same company are doing on and off CountAct SafEvent.

Creating a positive, inclusive and safe environment

We develop and use tools, and offer resources to users, to help make their experiences positive and inclusive, including when we think they might need our help. We also have teams and systems in place to combat abuse and violations of our Terms and policies, as well as harmful and deceptive behavior. We use all the information at our disposal, including yours, to try to maintain the security of our platforms. We may also share information about misuse or harmful content with other CountAct SAS Entities or the authorities.

To develop and use technologies that enable us to constantly offer services to our users.

Managing and analyzing information for our users is essential to our Service. A large part of our Service consists of creating and using cutting-edge technologies capable of personalizing, protecting and improving our Service on a very large scale for a known user community. Technologies such as Artificial Intelligence and Machine Learning offer us the ability to apply complex processes across our Service. Automated technologies also enable us to ensure the operation and completeness of our Service.

Research and innovation

We use the information at our disposal to study our Service and to collaborate with third parties on research, with the aim of improving our Service and contributing to the well-being of our users.

Data use policy

In accordance with the French Data Protection Act n°78-17 of January 6, 1978, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, or RGPD), CountAct ensures the implementation of the rights of the persons concerned.

The provision of our Service requires the collection and use of your personal data on the legal basis of the performance of a contract with your company. In this respect, you are invited to consult our Privacy Policy, which will provide you with all the information relating to the protection of personal data and the processing carried out on the CountAct application.

You are reminded that the personal data processed benefit from rights of access, rectification, as well as a right of portability in accordance with the articles of the European General Regulation on the Protection of Individuals (RGPD). You may exercise these rights by sending:

  • Either an e-mail to the address:
  • Or by sending a letter to :
    • Le délégué à la Protection des Données – CountAct – 24 rue Raspail, 38000 Grenoble, France.

Finally, you may also lodge a complaint with the supervisory authorities, in particular the CNIL.

Your commitments

In exchange for our commitment to provide you with the Service, we ask you to make the following commitments to us.

Who can use CountAct SafEvent

We want our Service to be as open and inclusive as possible, but we also want it to be safe, secure and compliant with the law. That’s why we need you to agree to the conditions for being part of the CountAct SafEvent user community.

  • You are an employee of a company that has access to the application.
  • You must not be restricted from using any part of our Service by applicable law if you are on an applicable blacklist.
  • Your account must not have been previously deactivated by us due to a violation of the law or our policies.

Prohibited uses of CountAct SafEvent

The provision of a Service that is intended to be open and safe to all persons present at a company and/or event requires everyone to contribute.

  • You may not impersonate any person or provide false information.

You are under no obligation to reveal your identity on CountAct EvacApp, but you must provide us with accurate and up-to-date information (including registration information). You may not impersonate anyone you are not and you may not create an account for another person.

  • You may not do anything that is unlawful, deceptive or fraudulent or act with an unlawful or prohibited purpose.
  • You may not violate (or assist or induce others to violate) these Terms or our policies.
  • You may not do anything that interferes with or harms the intended operation of the Service.
  • You may not attempt to create accounts or collect or access information in any unlawful manner.

This includes creating accounts or collecting information in an automated manner.

  • You may not attempt to buy, sell or transfer any part of your account, nor may you solicit, collect or use the login credentials or badges of other users.
  • You may not provide any private or confidential information, and you may not do anything that violates the rights of others.
  • You may not use our domain name or any URL in your account settings without our prior written consent.

Permissions granted by you

As part of our agreement, you also grant us the permissions we need to provide the Service.

  • We do not claim ownership of your content, but you grant us a license to use it.

No modification is made to your rights in your content. We do not claim ownership of the content you provide on or through the Service. Instead, when you click, fill in or modify content covered by intellectual property rights (such as account settings), on or in connection with our Service, you hereby grant us an exclusive, royalty-free, transferable, sublicensable, worldwide license to host, use, distribute, modify, perform, copy, or publicly display your content (in accordance with your privacy and application settings). You may terminate this license at any time by deleting your account. However, content will continue to appear if shared with other users who have not deleted their account. To find out more about how we use information and how you can control or delete your content, please see our Data Use Policy.

  • You agree that we may download and install Service updates on your device.

Additional rights we retain

  • If you choose a username that impersonates another user, we may change it if we believe it is inappropriate.
  • If you use content covered by intellectual property rights that we own and make available on our Services, we retain the rights to our content.
  • You may not use our intellectual property and trademarks or any similar marks without our prior written permission.
  • You must obtain our written permission or permission under a license to modify, create, decompile or otherwise attempt to extract our source code.

Deletion of content, and deactivation or termination of your code

  • We may remove any content or information you share on the Service if we believe it violates these Terms of Use or our policies, or if we are required to do so by law. We may immediately refuse to provide you with, or stop providing you with, all or part of the Service (including terminating or deactivating your account) if you: manifestly, seriously or repeatedly violate these Terms of Use or our policies; repeatedly infringe the intellectual property rights of other users; or if we are required to do so by law. If we take action to delete your account for violating our Terms of Use or if we deactivate or terminate your account, we will notify you as appropriate. If you believe that your account has been terminated in error, or if you wish to permanently deactivate or delete your account, please contact us at
  • The contents of your account information may be stored in backup copies for a limited time. This paragraph and the section below entitled “Our agreement and what happens if we disagree” will remain in effect even after your account has been terminated or deleted.

Our agreement and what happens in case of disagreement

Our Agreement

If any provision of this Agreement is unenforceable, the remainder shall continue in full force and effect.
Any modification or waiver of our agreement must be in writing and signed by us. Our failure to enforce any provision of this Agreement shall not be construed as a waiver.
We reserve all rights not expressly granted to you.
Rights under this agreement
This agreement does not grant any rights to third parties.
You may not assign your rights or obligations under this Agreement without our consent.
Our rights and obligations may be assigned to others. For example, this could occur in the event of a change of ownership (such as a merger, acquisition or sale of assets) or by operation of law.

Rights holders under the present agreement
  • This Agreement does not grant any rights to third parties.
  • You may not assign your rights or obligations under this Agreement without our consent.
  • Our rights and obligations may be assigned to others. For example, this could occur in the event of a change of ownership (such as in a merger, acquisition or sale of assets) or by operation of law.
Who is responsible if an event occurs
  • We use reasonable skill and care in providing our Service, and in maintaining a safe, secure and error-free environment. However, we cannot guarantee that our Service will always operate without interruption, delay or imperfection. Whilst we have used reasonable skill and care, we accept no liability for: losses which are not caused by our breach of these Terms or by our actions; losses which neither we nor you could reasonably have foreseen at the time these Terms were entered into; any offensive, inappropriate, obscene, illegal or otherwise objectionable content used by users you may encounter on our Service; and events beyond our reasonable control.
  • The above provisions are not intended to exclude or limit our liability for death, personal injury or misrepresentation caused by our negligence. Nor are they intended to exclude or limit our liability for any other acts for which we are not legally permitted to do so.

How we handle disputes

If you are a user and ordinarily resident in a member state of the European Union, the laws of that member state will apply to any claim, cause of action or dispute against us arising out of or relating to these Terms (“Claims”), and you may resolve your Claim in any court in that member state that has jurisdiction to adjudicate the Claim. In all cases, you agree that the Claim must be resolved before a court of competent jurisdiction in the French Republic and that French law will govern these Terms and all Claims, without regard to conflict of law provisions.

Unsolicited Content

We appreciate comments and other suggestions, but we may use them without limitation or obligation of compensation, and we are under no obligation to keep them confidential.

Updating these Terms

We may need to change our Service and policies and make changes to these Terms so that they accurately represent our Service and policies. Unless otherwise required by law, we will notify you (through our Service, for example) at least 30 days before we change these Terms and give you an opportunity to review them before they become effective. Thereafter, if you continue to use the Service, you will be bound by the updated Terms. If you do not wish to accept these Terms or the updated Terms, you may delete your account.

In a nutshell…

CountAct SafEvent is a crisis event management software available to entities wishing to acquire this tool. Our aim is to create a space that facilitates, coordinates and prioritizes the management of crisis events.