I.    How can I contact CountAct with my questions?

The data controller for your information is CountAct SAS, which you can contact by sending an e-mail to the following address: dpo@countact.fr

II.    What information do we collect?

In order to provide CountAct’s Products, we need to process information about you. The types of information we collect depend on how you use our Products. Learn how to access and delete the information we receive by reading the CountAct SafEvent Terms and Conditions.

A. What you and others do and provide

• Information and content you provide. We collect declarative content that you instruct in the software, when you use our Products, in particular when you create content in a comment area, or when you interact with the software by means of clickable elements. This may include information present in the content you provide (for example, the status of clickable elements you select), or concerning the temporality of declarative events you enter such as time and date.
• Networks and connections. We collect personal identification information (last name, first name, e-mail address, profile photo and telephone number), as well as the various interactions the user has with our Products.

B. Device information

As described below, we collect information from the computers, phones, connected TVs and other web-connected devices you use that integrate with our Products, and we combine this information across the different devices you use.

The information we obtain from these devices includes:

• Device attributes : information such as operating system, hardware and software versions, battery level, time, signal strength, our company logo, available storage space, application names and types.
• Device activities : information about operations and behavior on the device, such as character strings, clickable elements and account settings.
  Identifiers: unique identifiers, device identifiers and other identifiers, including those from evacuations, alerts when these events are created in our Products.
• Device signals : Bluetooth signals and information about nearby Wi-Fi access points, beacons and telecommunication towers.
  Device settings data: information you authorize us to receive through the device settings you activate, such as access to your voice recorder or photos, or whether you agree to receive notifications.
• Network and connection : information such as the name of your mobile operator or Internet service provider, your language, your time zone, your cell phone number, your IP address, your connection speed.

   III.      How do we use this information?

We use the information available to us (based on your interaction with our Products) in the ways described below, in order to provide and support the CountAct Products and related services described in the CountAct SafEvent Terms of Use. Here is how:

A.   Offer, customize and improve our Products.

We use the information at our disposal to provide our Products, in particular to personalize their features and content. To create personalized products that are unique, premium and relevant. To develop, test and improve our Products, in particular by listening to you through annual check-ins and by testing, troubleshooting, new products and features.

B.  To promote safety, integrity and security

We use the information at our disposal to verify accounts and activities, to combat unsafe behavior and other negative experiences, to preserve the integrity of our Products and to promote safety and security on CountAct Products. For example, we use the data at our disposal to investigate any suspicious activity or violations of our terms or regulations, or to detect whether someone needs help.

C.  Communicating with you

We use the information at our disposal to inform you of our conditions and regulations. We also use your information to respond to you when you contact us. You have the opportunity to provide us with feedback during training days on our use within your company.

IV.    How is information shared?

Your information is shared, outside of CountAct’s services, with third parties in the following ways:

A.  Sharing with third-party partners

We collaborate with third-party partners who help us provide and improve our Products. We do not and will not sell any of our information to anyone. We also impose strict restrictions on how partners may use and disclose the data we share with them. 

B.    Suppliers and service providers

We provide information and content to suppliers and service providers who support our business, including providing technical infrastructure services, analyzing the use of our Products, and providing customer service.

C.   Law enforcement or legal requests

We share information with law enforcement or in response to legal requests in the circumstances described below.

V.   What is our legal basis for processing data?

We collect, use and share data in our possession in the ways described below :

• To the extent necessary to comply with our CountAct Terms of Use
• In compliance with your consent, which you may revoke at any time via CountAct SafEvent Settings ;
• To the extent necessary to fulfill our legal obligations (to comply with our CountAct SafEvent Terms of Use);
• To the extent necessary for our legitimate interests (or those of others), in particular our interests in providing an innovative, personalized, safe and profitable service to our users and partners, unless these interests are overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.

VI. How can you exercise your rights under the General Data Protection Regulation?

In accordance with the General Data Protection Regulation, you have the right to consult, rectify, transfer and delete your data.

We have appointed a Data Protection Officer whom you can contact if you have any questions about the processing of your personal data and exercise your rights at the following addresses. You can exercise these rights by contacting us:

• By e-mail:
  • dpo@countact.fr
• Or by post:
  • Le délégué à la Protection des Données – CountAct – 24 rue Raspail, 38000 Grenoble, France

For any request or information concerning the exercise of your rights, please indicate your first and last name. We will contact you to obtain further information and possibly proof of identity, depending on your request (the latter will be destroyed as soon as the right has been exercised). It is imperative that you indicate precisely the right you wish to exercise, as well as your e-mail or postal address so that we can contact you. We will respond to your request within one month, unless there are particular difficulties.

VII. Complaints

You retain the right to lodge a complaint with the supervisory authority (CNIL), or by postal address: Service des Plaintes – 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07.